Hello Amar,
Your email has been escalated to the Responsible Gaming team.
We believe that people should play for fun, when it is no longer entertaining then we encourage players to take a step back and
consider whether playing on is right.With this in mind, we wish to discuss your comments as they were quite concerning:
“I A LIYAL CUATOMER I ALAO SUFFER DEPRESSION AND MENTAL ILLNESS”
Do you feel as though playing on our site has had a negative impact on your psychological and mental health?
Do you feel in control when playing?
Carlos
Stars Responsible Gaming
Do you know that we offer different options and recommendations to help you play responsibly?
For more information on how to use our self-exclusion feature, setting deposit, table and betting limits, please visit our Responsible Gaming page.
I responded with loads of emails heee is one of the responses I sent them :
Dear PokerStarsUK Responsible Gambling Team,
Player Munghiii has waited over 24hours for a response about reopening his account.
He is NOT negatively effected by playing on PokerStarsUK. He finds playing poker calming for his anxiety and has the money to do so.
He has waited over the 12-24 hours for a response and for the limitations on his account to be lifted.
He has a large tournament he or a ticket through spending money via WinterSeries challenge coming up that he has been looking forward to and he wanted to practice today beforehand.
His complaint was only about the abusive language some other players make and he ignores 99% of it but some people spend more time writing offensive chat than playing so he thought he would let you know.
He is now wishing he had not complained due to the limitations on his own account that have been set. He is not particularly skilled at writing and I understand his emails are somewhat confusing.
He is now getting impatient and is considering closing his account as he just deposited an amount to play with you and you have locked him out and, well, he’s not a happy customer.
Please send a response as soon as possible and lift the limitations on his account.
Yours Sincerely,
M. Riordon
Social Worker
How and what date will my cash be returned to me ?? I want nut balance returned to me asap please all copies of these emails have been updated to IBAS GAMBLING COMMISSION ADR SERVICES WHEN WILL MY CASH BE RETURNED TO ME AND THE WINTER SERJES 25 k tournament which I have paid for will that also be refunded what date will it be refunded to my bank account
THANK YOU DFOR TALING ACTION AGAINST THE PLAYER MEANS ALOT TO ME MY WHOLE FAMILY ARE PART OF POKER STARS THE DAY IT HAPPENED IF U SEE I KOINED FEW TABLES WHICH WAS RUNNING ALONG SIDE EACH OTHER AND DUE TO THIS BEHAVIOUR OF THE PLAYER I LOAT OUT ON ALL THE TOURNAMENTS WHICH I WAS PLAYING IF U SEE MY GAME PLAY I WAS WELL IN PLACE TO BE PAID IN THE GAMES INCLUDING LATE REGISTRATIONS U CAN SEE ON MY HISTORY AND AFEWR THIA HAPPENED I KOTNONLY LOAT THE CASH I PAID FOR THE GAME BUT ALSO WIMNNING CASH U CAN CLEARLY SEE I WAS WELL KN LINE TO WIN IN MORE THAN ONE OF THEM GAMES. I ASKED THE ADVIAOR AT THE TIME HE EVEN SAID I HAVE TO KEEP PLAYING ON THE AAME TABLE AS HIM IT REALLY MADE ME LOSE CASH IAM NOT A CHEAP SKATE I DEPOSIT AND PLAY EVWRY DAY FOR KONTHS I A LIYAL CUATOMER I ALAO SUFFER DEPRESSION AND MENTAL ILLNESS THE ADVIAOR ASKES ME TO. ASK FOR REFUND ON THE TOURNAMNETS OR ANY THING ELSE U ARE ABLE TO DO IAM A DWPOSITING LOYAL CUSTOMER ANYTHING YOU VAN DO FOR ME WILL BE GREATLY APPRECIATED THANK YOU SO KUCH FOR SVING MY PROBLEM AND I HOPE U HAVE A GREAT DAY THANK YOU. X
TO THEAE AND MORE REAPONSES I SENT NUMBEROUS REAPONSES AND THEY REPIED TO ME LIKE 50 hours later when they said they will response qithin 12/24 hours this is the response we I got :
Hello Amar,
Thank you for your email.
Unfortunately, we are unable to offer you our services going forward, as we feel that playing with us may potentially have a negative impact on your life.
Please note that your account balance will be manually sent to you, and you will receive a confirmation by email when it has been done.
Please note that you will not be allowed to create another account at any point in the future.
Best wishes to you. If there is anything else we can help you with, please let us know.
Regards,
Dalila
Stars Responsible Gaming Services
I feel like I have been discriminated against by poker stars for having a disability a mental disability under what grounds did they base there case on the Seneca they chose clearly written in jibberish even I cannot understand it and I wrote it only word u can see clearly spelt is depression they rest of sentence does not make sense I have hundreds of emails explaining what I meant and they based this case against me and only word that’s spent in the sentence aeems to be about mental illness it does not say in what concept because u have to be from mars to understand the following sentence :
:: consider whether playing on is right.With this in mind, we wish to discuss your comments as they were quite concerning:
“I A LIYAL CUATOMER I ALAO SUFFER DEPRESSION AND MENTAL ILLNESS”
So for including anything about mental health in a sentence which none of rest of t makes sense they froze my account even though my social worker even wrote to them argument by the concern they have clearly just skim read and discriminated against me for havwing a mental diaability I have hundreds more emails and I still have not received my cash balance refunded to the least to my bank account I have asked hundreds of times for date time and hundreds of times concerning the 25 k tournaments which I achieved by complete if the winter series challenges which I missed out on and all the hundreds I spends leading up to this I feel this disgusting bwghavinour from poker stars have made my mental health worker I feel discriminated against as a vulnerable adault beta rated by the customer care of poker stars after I deposited and played without any problems until a player was abuaive to menu reported him and thwn a sentence written in jibberish all I can make out is depression and mental health and without reading or getting any opinions they have pwnaliWd me for being mentally disabled and I have numerous emails where I. Ave asked for a adr Ibas reference number but no reply I have asked under what grounds in numerous emails y they closed my account for a detailed answer and report and assessment made against me and under what grounds and I have had no reply concerning and answering my concerns this is disgusting thank you I have copies of all the emails they are hundreds asking same questions and I have had no ambswera and have not even resigned my cash balance back to my account
THANK YOU DFOR TALING ACTION AGAINST THE PLAYER MEANS ALOT TO ME MY WHOLE FAMILY ARE PART OF POKER STARS THE DAY IT HAPPENED IF U SEE I KOINED FEW TABLES WHICH WAS RUNNING ALONG SIDE EACH OTHER AND DUE TO THIS BEHAVIOUR OF THE PLAYER I LOAT OUT ON ALL THE TOURNAMENTS WHICH I WAS PLAYING IF U SEE MY GAME PLAY I WAS WELL IN PLACE TO BE PAID IN THE GAMES INCLUDING LATE REGISTRATIONS U CAN SEE ON MY HISTORY AND AFEWR THIA HAPPENED I KOTNONLY LOAT THE CASH I PAID FOR THE GAME BUT ALSO WIMNNING CASH U CAN CLEARLY SEE I WAS WELL KN LINE TO WIN IN MORE THAN ONE OF THEM GAMES. I ASKED THE ADVIAOR AT THE TIME HE EVEN SAID I HAVE TO KEEP PLAYING ON THE AAME TABLE AS HIM IT REALLY MADE ME LOSE CASH IAM NOT A CHEAP SKATE I DEPOSIT AND PLAY EVWRY DAY FOR KONTHS I A LIYAL CUATOMER I ALAO SUFFER DEPRESSION AND MENTAL ILLNESS THE ADVIAOR ASKES ME TO. ASK FOR REFUND ON THE TOURNAMNETS OR ANY THING ELSE U ARE ABLE TO DO IAM A DWPOSITING LOYAL CUSTOMER ANYTHING YOU VAN DO FOR ME WILL BE GREATLY APPRECIATED THANK YOU SO KUCH FOR SVING MY PROBLEM AND I HOPE U HAVE A GREAT DAY THANK YOU. X
TO THEAE AND MORE REAPONSES I SENT NUMBEROUS REAPONSES AND THEY REPIED TO ME LIKE 50 hours later when they said they will response qithin 12/24 hours this is the response we I got :
Hello Amar,
Thank you for your email.
Unfortunately, we are unable to offer you our services going forward, as we feel that playing with us may potentially have a negative impact on your life.
Please note that your account balance will be manually sent to you, and you will receive a confirmation by email when it has been done.
Please note that you will not be allowed to create another account at any point in the future.
Best wishes to you. If there is anything else we can help you with, please let us know.
Regards,
Dalila
Stars Responsible Gaming Services
I feel like I have been discriminated against by poker stars for having a disability a mental disability under what grounds did they base there case on the Seneca they chose clearly written in jibberish even I cannot understand it and I wrote it only word u can see clearly spelt is depression they rest of sentence does not make sense I have hundreds of emails explaining what I meant and they based this case against me and only word that’s spent in the sentence aeems to be about mental illness it does not say in what concept because u have to be from mars to understand the following sentence :
:: consider whether playing on is right.With this in mind, we wish to discuss your comments as they were quite concerning:
“I A LIYAL CUATOMER I ALAO SUFFER DEPRESSION AND MENTAL ILLNESS”
So for including anything about mental health in a sentence which none of rest of t makes sense they froze my account even though my social worker even wrote to them argument by the concern they have clearly just skim read and discriminated against me for havwing a mental diaability I have hundreds more emails and I still have not received my cash balance refunded to the least to my bank account I have asked hundreds of times for date time and hundreds of times concerning the 25 k tournaments which I achieved by complete if the winter series challenges which I missed out on and all the hundreds I spends leading up to this I feel this disgusting bwghavinour from poker stars have made my mental health worker I feel discriminated against as a vulnerable adault beta rated by the customer care of poker stars after I deposited and played without any problems until a player was abuaive to menu reported him and thwn a sentence written in jibberish all I can make out is depression and mental health and without reading or getting any opinions they have pwnaliWd me for being mentally disabled and I have numerous emails where I. Ave asked for a adr Ibas reference number but no reply I have asked under what grounds in numerous emails y they closed my account for a detailed answer and report and assessment made against me and under what grounds and I have had no reply concerning and answering my concerns this is disgusting thank you I have copies of all the emails they are hundreds asking same questions and I have had no ambswera and have not even resigned my cash balance back to my account
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