{"id":133545,"date":"2020-04-20T11:41:53","date_gmt":"2020-04-20T18:41:53","guid":{"rendered":"https:\/\/www.casino.org\/news\/?p=133545"},"modified":"2020-04-20T15:11:44","modified_gmt":"2020-04-20T22:11:44","slug":"betfred-accused-of-backtracking-on-pledge-to-pay-moplay-customers","status":"publish","type":"post","link":"https:\/\/www.casino.org\/news\/betfred-accused-of-backtracking-on-pledge-to-pay-moplay-customers\/","title":{"rendered":"Betfred Accused of Backtracking on Pledge to Pay MoPlay Customers"},"content":{"rendered":"

UK betting operator Betfred<\/a> is accused of reneging on a promise to honor the funds of former MoPlay<\/a> customers.<\/p>\n

\"Betfred
Some of MoPlay\u2019s former customers claim that Betfred is refusing to unfreeze the balances of long-term winning players. (Image: Betfred)<\/figcaption><\/figure>\n

Betfred acquired MoPlay\u2019s customer database from a liquidator last month after the latter declared insolvency on February 22. Just days earlier, Gibraltar-based Addison Global, which traded as MoPlay, had stopped processing customer withdrawals after its gambling licenses were revoked by regulators in Gibraltar and the UK.<\/p>\n

Many MoPlay customers feared their money was lost, but Betfred\u2019s intervention offered new hope.<\/p>\n

In mid-March, MoPlay emailed its customer list to say it had been agreed that players based in the UK and Ireland would \u201cbe given the opportunity to have their cash balances honored by Betfred.\u201d<\/p>\n

Bettors would simply have to register for an account with Betfred to unfreeze the cash held in their MoPlay accounts, the email explained.<\/p>\n

\u201cWe apologize that it has taken so long to achieve this result for you. But it was important to ensure that the operator who we came to an agreement with was highly reputable and met strict data protection and privacy standards,\u201d read the email.<\/p>\n

Players Too Profitable?<\/strong><\/h2>\n

According to The Guardian<\/em>, around 180,000 MoPlay accounts migrated to Betfred a few weeks ago. Some customers reported on social media that the bookmaker had honored their balances. But others said they still had no access to their funds, accusing the company of being selective about whom it paid.<\/p>\n

Some MoPlay customers told the betting internet forum Justice4Punters that Betfred had chosen not to unfreeze their balances because their accounts had in the past been \u201crestricted\u201d because they were long-term winning sports bettors.<\/p>\n

\u201cWe\u2019ve received a fair number of complaints,\u201d Brian Chappell of Justice4Punters told The Guardian.<\/em> \u201cAll the complaints seem to have one thing in common — they have restricted betting accounts, be that with MoPlay and\/or with Betfred.<\/p>\n

From what we\u2019ve been sent, it\u2019s certainly not clear to J4P why these customers are being treated differently, except it all seems rather commercially convenient,\u201d added Chappell.<\/p><\/blockquote>\n

A Betfred spokesperson said: \u201cWe did not conduct any due diligence on the profitability of individuals in the MoPlay customer database, nor did we close any BetFred accounts to prevent migration of MoPlay balances.<\/p>\n

\u201cOur actions to date are 100 percent in accordance with the terms of the contract with the liquidator, and for those customers who did not migrate, we are directing them to the liquidator to submit a claim in the liquidation.\u201d<\/p>\n

Man. Utd Clash<\/strong><\/h2>\n

MoPlay launched with a splash in 2018, quickly signing an \u201cofficial betting partner\u201d deal with English soccer giant Manchester United. But according to the application for liquidation filed to the Gibraltar Supreme Court last month, the company was promised $160 million in financial backing prior to launch, less than half of which actually materialized.<\/p>\n

In September 2019, United sued Addison Global, which traded as MoPlay, seeking $15.5 million in missed payments.<\/p>\n

Court documents revealed that the ultimate beneficial owner of Addison Global was Trump donor and American payday loans mogul Roderick Aycox.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

UK betting operator Betfred is accused of reneging on a promise to honor the funds of former MoPlay customers. Betfred acquired MoPlay\u2019s customer database from a liquidator last month after the latter declared insolvency on February 22. Just days earlier, Gibraltar-based Addison Global, which traded as MoPlay, had stopped processing customer withdrawals after its gambling […]<\/p>\n","protected":false},"author":36,"featured_media":133547,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[21,1074],"tags":[],"acf":[],"yoast_head":"\nBetfred Accused of Backtracking on Pledge to Pay MoPlay Customers<\/title>\n<meta name=\"description\" content=\"Betfred agreed to honor balances of former customers of insolvent betting site MoPlay but customers are saying it\u2019s refusing to pay winning players.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.casino.org\/news\/betfred-accused-of-backtracking-on-pledge-to-pay-moplay-customers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Betfred Accused of Backtracking on Pledge to Pay MoPlay Customers\" \/>\n<meta property=\"og:description\" content=\"Betfred agreed to honor balances of former customers of insolvent betting site MoPlay but customers are saying it\u2019s refusing to pay winning players.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.casino.org\/news\/betfred-accused-of-backtracking-on-pledge-to-pay-moplay-customers\/\" \/>\n<meta property=\"og:site_name\" content=\"Casino.org\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Casino.OrgNews\" \/>\n<meta property=\"article:published_time\" content=\"2020-04-20T18:41:53+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-04-20T22:11:44+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.casino.org\/news\/wp-content\/uploads\/2020\/04\/betfred.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"801\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Philip Conneller\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@casinoorgphilc\" \/>\n<meta name=\"twitter:site\" content=\"@Casino_Org\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Philip Conneller\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.casino.org\/news\/betfred-accused-of-backtracking-on-pledge-to-pay-moplay-customers\/\",\"url\":\"https:\/\/www.casino.org\/news\/betfred-accused-of-backtracking-on-pledge-to-pay-moplay-customers\/\",\"name\":\"Betfred Accused of Backtracking on Pledge to Pay MoPlay Customers\",\"isPartOf\":{\"@id\":\"https:\/\/www.casino.org\/news\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.casino.org\/news\/betfred-accused-of-backtracking-on-pledge-to-pay-moplay-customers\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.casino.org\/news\/betfred-accused-of-backtracking-on-pledge-to-pay-moplay-customers\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.casino.org\/news\/wp-content\/uploads\/2020\/04\/betfred.jpg\",\"datePublished\":\"2020-04-20T18:41:53+00:00\",\"dateModified\":\"2020-04-20T22:11:44+00:00\",\"author\":{\"@id\":\"https:\/\/www.casino.org\/news\/#\/schema\/person\/58769b72851c8cf117fb58ca150ebf8b\"},\"description\":\"Betfred agreed to honor balances of former customers of insolvent betting site MoPlay but customers are saying it\u2019s refusing to pay winning players.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.casino.org\/news\/betfred-accused-of-backtracking-on-pledge-to-pay-moplay-customers\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.casino.org\/news\/betfred-accused-of-backtracking-on-pledge-to-pay-moplay-customers\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.casino.org\/news\/betfred-accused-of-backtracking-on-pledge-to-pay-moplay-customers\/#primaryimage\",\"url\":\"https:\/\/www.casino.org\/news\/wp-content\/uploads\/2020\/04\/betfred.jpg\",\"contentUrl\":\"https:\/\/www.casino.org\/news\/wp-content\/uploads\/2020\/04\/betfred.jpg\",\"width\":1200,\"height\":801,\"caption\":\"Some of MoPlay\u2019s former customer\u2019s claim that Betfred is refusing to unfreeze the balances of winning players. 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