{"id":169890,"date":"2021-04-07T10:39:20","date_gmt":"2021-04-07T17:39:20","guid":{"rendered":"https:\/\/www.casino.org\/news\/?p=169890"},"modified":"2021-04-07T15:23:48","modified_gmt":"2021-04-07T22:23:48","slug":"betfred-loses-1-7-million-software-glitch-jackpot-case","status":"publish","type":"post","link":"https:\/\/www.casino.org\/news\/betfred-loses-1-7-million-software-glitch-jackpot-case\/","title":{"rendered":"Betfred Loses \u00a31.7 Million Software Glitch Jackpot Case"},"content":{"rendered":"

A gambler denied a \u00a31.7 million ($2.3 million) payout<\/a> because of a technical glitch has won a three-year legal battle for a jackpot that didn’t really exist. A London High Court judge on Wednesday ruled that Betfred Casino\u2019s terms and conditions failed to protect the company from liability, as it had argued.<\/p>\n

\"Betfred\"
Andrew Green poses triumphantly outside London\u2019s High Court on Wednesday after winning his case against Betfred. (Image: Sky News<\/em>)<\/figcaption><\/figure>\n

Andrew Green, 54, of Lincolnshire, was playing Frankie Dettori\u2019s Magic Seven Blackjack at Betfred in 2018 when he believed he hit the seven-figure jackpot.<\/p>\n

The Playtech-built game is a blackjack variation that uses a progressive-slot side-game element to award big prizes linked across the entire Playtech network.<\/p>\n

Green was officially congratulated by Betfred staff. He immediately extended his overdraft and spent \u00a32,500 celebrating. But four days later, Betfred got in touch to explain the game had suffered a software malfunction and \u201cno legitimate jackpot win occurred.\u201d<\/p>\n

\u00a360,000 Refused<\/strong><\/h2>\n

Company officials said a glitch had stopped the game from resetting properly. Had Green continued to play, his money would have kept growing exponentially, they claimed.<\/p>\n

Green, a single parent who has previously suffered four heart attacks, said he felt like his \u201cinsides had been ripped out\u201d by the news.<\/p>\n

He was offered a \u00a360,000 ($82,000) settlement from Betfred with a non-disclosure agreement. But he turned it down and sued instead for \u00a31.7 million, plus interest.<\/p>\n

\n

Usually, casino game glitches favor the operator, as a malfunction \u201cvoids all pays and plays.\u201d Recent attempts by players to sue for phantom jackpots have not gone well<\/a> for the plaintiffs.<\/strong><\/p>\n<\/div>\n

As such, Betfred argued that it was covered under its terms and conditions. But, while extensive, these failed to stand up to scrutiny.<\/p>\n

Mrs. Justice Foster ruled that the language of some of the clauses was “inadequate,” and “not transparent or fair and Betfred was not entitled to rely upon them.”<\/p>\n

“The last three years have felt like hell on earth. I think Betfred have treated me abysmally. But it\u2019s not about Betfred today \u2013 I\u2019m just ecstatic to have eventually won my case. Along with my family, I have been through some very low times and become very down,\u201d said Green.<\/p>\n

“My physical health has also suffered badly, and I sometimes wished I\u2019d never won this money because it was just making my life a misery. But today, I feel like the world has been lifted off my shoulders and I feel so incredibly happy and relieved \u2013 for me, my family, and my legal team.\u201d<\/p>\n

Betfred Backs Down<\/h2>\n

Betfred\u2019s lawyers said they would appeal. But the company appeared to back down in a statement to the BBC on Wednesday.<\/p>\n

“Mr. Green won the jackpot three times whilst playing a game provided by one of our third-party suppliers,\u201d said a Betfred spokesperson. “The supplier reported a software problem to us and advised that we should withhold payment.<\/p>\n

“However, we will abide by the court’s decision and not appeal. We would like to apologize to Mr. Green for the delay in receiving his money.”<\/p>\n","protected":false},"excerpt":{"rendered":"

A gambler denied a \u00a31.7 million ($2.3 million) payout because of a technical glitch has won a three-year legal battle for a jackpot that didn’t really exist. A London High Court judge on Wednesday ruled that Betfred Casino\u2019s terms and conditions failed to protect the company from liability, as it had argued. Andrew Green, 54, […]<\/p>\n","protected":false},"author":36,"featured_media":169892,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"acf":[],"yoast_head":"\nBetfred Loses \u00a31.7 Million Software Glitch Jackpot Case<\/title>\n<meta name=\"description\" content=\"Betfred casino loses software glitch jackpot case to UK gambler Andrew Green after judge rules terms and conditions don\u2019t hold water.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.casino.org\/news\/betfred-loses-1-7-million-software-glitch-jackpot-case\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Betfred Loses \u00a31.7 Million Software Glitch Jackpot Case\" \/>\n<meta property=\"og:description\" content=\"Betfred casino loses software glitch jackpot case to UK gambler Andrew Green after judge rules terms and conditions don\u2019t hold water.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.casino.org\/news\/betfred-loses-1-7-million-software-glitch-jackpot-case\/\" \/>\n<meta property=\"og:site_name\" content=\"Casino.org\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Casino.OrgNews\" \/>\n<meta property=\"article:published_time\" content=\"2021-04-07T17:39:20+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-04-07T22:23:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.casino.org\/news\/wp-content\/uploads\/2021\/04\/Andrew-Green.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" content=\"900\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Philip Conneller\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@casinoorgphilc\" \/>\n<meta name=\"twitter:site\" content=\"@Casino_Org\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Philip Conneller\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.casino.org\/news\/betfred-loses-1-7-million-software-glitch-jackpot-case\/\",\"url\":\"https:\/\/www.casino.org\/news\/betfred-loses-1-7-million-software-glitch-jackpot-case\/\",\"name\":\"Betfred Loses \u00a31.7 Million Software Glitch Jackpot Case\",\"isPartOf\":{\"@id\":\"https:\/\/www.casino.org\/news\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.casino.org\/news\/betfred-loses-1-7-million-software-glitch-jackpot-case\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.casino.org\/news\/betfred-loses-1-7-million-software-glitch-jackpot-case\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.casino.org\/news\/wp-content\/uploads\/2021\/04\/Andrew-Green.jpg\",\"datePublished\":\"2021-04-07T17:39:20+00:00\",\"dateModified\":\"2021-04-07T22:23:48+00:00\",\"author\":{\"@id\":\"https:\/\/www.casino.org\/news\/#\/schema\/person\/58769b72851c8cf117fb58ca150ebf8b\"},\"description\":\"Betfred casino loses software glitch jackpot case to UK gambler Andrew Green after judge rules terms and conditions don\u2019t hold water.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.casino.org\/news\/betfred-loses-1-7-million-software-glitch-jackpot-case\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.casino.org\/news\/betfred-loses-1-7-million-software-glitch-jackpot-case\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.casino.org\/news\/betfred-loses-1-7-million-software-glitch-jackpot-case\/#primaryimage\",\"url\":\"https:\/\/www.casino.org\/news\/wp-content\/uploads\/2021\/04\/Andrew-Green.jpg\",\"contentUrl\":\"https:\/\/www.casino.org\/news\/wp-content\/uploads\/2021\/04\/Andrew-Green.jpg\",\"width\":1600,\"height\":900,\"caption\":\"Andrew Green poses triumphantly outside London\u2019s High Court on Wednesday after winning his case against Betfred. 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