{"id":175305,"date":"2021-06-02T08:05:14","date_gmt":"2021-06-02T15:05:14","guid":{"rendered":"https:\/\/www.casino.org\/news\/?p=175305"},"modified":"2021-06-02T10:37:42","modified_gmt":"2021-06-02T17:37:42","slug":"crown-resorts-customer-gambled-unchecked-for-34-hours-inquiry-hears","status":"publish","type":"post","link":"https:\/\/www.casino.org\/news\/crown-resorts-customer-gambled-unchecked-for-34-hours-inquiry-hears\/","title":{"rendered":"Crown Resorts Customer Gambled Unchecked for 34 Hours, Inquiry Hears"},"content":{"rendered":"

A gambler at Crown Resorts<\/a>\u2019 flagship Crown Melbourne was permitted to play for more than 34 hours-straight before staff intervened. So heard a licensing suitability inquiry<\/a> in Melbourne, as attention focused on the company\u2019s responsible gaming safeguards \u2013 or lack thereof.<\/p>\n

\"Crown
Crown Resorts, seen above, responsible gaming agents often failed to intervene when customers were gambling for 18 hours or more, according to one testimony. (Image: The Guardian<\/em>)<\/figcaption><\/figure>\n

The long gambling sting\u00a0was in violation of Crown\u2019s own gaming code of conduct, which requires staff to check on customers if they\u2019re gambling for more than 12 hours. The inquiry, known as a royal commission, has been set up by the government of the state of Victoria to examine Crown Melbourne\u2019s operations.<\/p>\n

It followed a similar inquiry in New South Wales that found the company had facilitated money laundering for criminal gangs and built relationships with junket operators with links to triads. Those findings prompted NSW regulators to pull the company\u2019s Sydney license.<\/p>\n

Long-Distance Gamblers<\/strong><\/h2>\n

At the hearing in Melbourne Wednesday, Crown\u2019s head of responsible gaming, Sonja Bauer, said that gamblers who played using their loyalty cards can be monitored and are encouraged to breaks after 12 hours via an alert system. If they decline, they\u2019re nudged again at 15 and 17 hours.<\/p>\n

At 18 hours, they are usually barred from the gaming floor under Crown\u2019s responsible gaming policy and forced to take a 24-hour break, Bauer said. However, casino management is permitted to \u201cexercise discretion\u201d to vary the break times from case to case.<\/p>\n

\n

Commission chair Ray Finkelstein noted that a Crown responsible gaming adviser, who gave evidence in private, said it was \u201cnormal\u201d for staff not to intervene when players reached the 12- to 18-hour mark.<\/p>\n<\/div>\n

Meanwhile, Bauer admitted under questioning that it was possible for uncarded players to play for long periods without intervention.<\/p>\n

She said, in these cases, staff was required to rely on general observations because these players’ gambling habits went untracked. But with workers typically working eight-hour shifts, it was difficult for them to know how long uncarded players had been playing.<\/p>\n

Bauer said outgoing workers had an obligation to pass on their observations to incoming staff, but conceded this was not official Crown policy and no one checked whether the practice actually occurred.<\/p>\n

Problem Gambling at Crown Melbourne\u00a0<\/strong><\/h2>\n

Previously, the commission heard that there was just 12 staff employed to monitor responsible gaming at one of the world\u2019s biggest casinos, with 64,000 visitors per day, pre-pandemic.<\/p>\n

The commission was also told that gamblers who patronize Crown Melbourne are three times more likely to experience problem gambling than those who use other Victorian gaming facilities.<\/strong><\/p>\n

As a condition of its licensing, it is the Crown’s responsibility to minimizes gambling harms.<\/p>\n","protected":false},"excerpt":{"rendered":"

A gambler at Crown Resorts\u2019 flagship Crown Melbourne was permitted to play for more than 34 hours-straight before staff intervened. So heard a licensing suitability inquiry in Melbourne, as attention focused on the company\u2019s responsible gaming safeguards \u2013 or lack thereof. The long gambling sting\u00a0was in violation of Crown\u2019s own gaming code of conduct, which […]<\/p>\n","protected":false},"author":36,"featured_media":175307,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[69069,13592],"tags":[],"acf":[],"yoast_head":"\nCrown Resorts Customer Gambled Unchecked for 34 Hours, Inquiry Hears<\/title>\n<meta name=\"description\" content=\"Crown Resorts responsible gaming policies in sharp focus as Victoria royal commission examines responsible gaming.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.casino.org\/news\/crown-resorts-customer-gambled-unchecked-for-34-hours-inquiry-hears\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Crown Resorts Customer Gambled Unchecked for 34 Hours, Inquiry Hears\" \/>\n<meta property=\"og:description\" content=\"Crown Resorts responsible gaming policies in sharp focus as Victoria royal commission examines responsible gaming.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.casino.org\/news\/crown-resorts-customer-gambled-unchecked-for-34-hours-inquiry-hears\/\" \/>\n<meta property=\"og:site_name\" content=\"Casino.org\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Casino.OrgNews\" \/>\n<meta property=\"article:published_time\" content=\"2021-06-02T15:05:14+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-06-02T17:37:42+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.casino.org\/news\/wp-content\/uploads\/2021\/06\/crown.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"900\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Philip Conneller\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@casinoorgphilc\" \/>\n<meta name=\"twitter:site\" content=\"@Casino_Org\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Philip Conneller\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.casino.org\/news\/crown-resorts-customer-gambled-unchecked-for-34-hours-inquiry-hears\/\",\"url\":\"https:\/\/www.casino.org\/news\/crown-resorts-customer-gambled-unchecked-for-34-hours-inquiry-hears\/\",\"name\":\"Crown Resorts Customer Gambled Unchecked for 34 Hours, Inquiry Hears\",\"isPartOf\":{\"@id\":\"https:\/\/www.casino.org\/news\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.casino.org\/news\/crown-resorts-customer-gambled-unchecked-for-34-hours-inquiry-hears\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.casino.org\/news\/crown-resorts-customer-gambled-unchecked-for-34-hours-inquiry-hears\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.casino.org\/news\/wp-content\/uploads\/2021\/06\/crown.jpg\",\"datePublished\":\"2021-06-02T15:05:14+00:00\",\"dateModified\":\"2021-06-02T17:37:42+00:00\",\"author\":{\"@id\":\"https:\/\/www.casino.org\/news\/#\/schema\/person\/58769b72851c8cf117fb58ca150ebf8b\"},\"description\":\"Crown Resorts responsible gaming policies in sharp focus as Victoria royal commission examines responsible gaming.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.casino.org\/news\/crown-resorts-customer-gambled-unchecked-for-34-hours-inquiry-hears\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.casino.org\/news\/crown-resorts-customer-gambled-unchecked-for-34-hours-inquiry-hears\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.casino.org\/news\/crown-resorts-customer-gambled-unchecked-for-34-hours-inquiry-hears\/#primaryimage\",\"url\":\"https:\/\/www.casino.org\/news\/wp-content\/uploads\/2021\/06\/crown.jpg\",\"contentUrl\":\"https:\/\/www.casino.org\/news\/wp-content\/uploads\/2021\/06\/crown.jpg\",\"width\":1200,\"height\":900,\"caption\":\"Crown Resorts responsible gaming agents often failed to intervene when customers were gambling for 18 hours or more, according to one testimony. 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