{"id":81442,"date":"2018-06-21T14:00:55","date_gmt":"2018-06-21T21:00:55","guid":{"rendered":"https:\/\/www.casino.org\/news\/?p=81442"},"modified":"2018-06-21T16:13:24","modified_gmt":"2018-06-21T23:13:24","slug":"32red-hit-with-2-7-million-dollar-fine-for-enabling-problem-gambler","status":"publish","type":"post","link":"https:\/\/www.casino.org\/news\/32red-hit-with-2-7-million-dollar-fine-for-enabling-problem-gambler\/","title":{"rendered":"32Red Slammed with Multimillion Dollar Fine for Enabling Problem Gambler"},"content":{"rendered":"

Online casino operator 32Red has been hit with a hefty fine of \u00a32 million ($USD 2.7 million) for not only failing to help a problem gambler, but also actively encouraging him to keep playing.<\/p>\n

\"32Red
Online casino operators are known for offering all kinds of lures for players, but UK-based 32Red has now been fined millions for taking that too far and failing to protect a problem gambler. (Image: 32Red)<\/figcaption><\/figure>\n

The UK\u2019s Gambling Commission levied the penalty this week, charging that the Kindred-owned company plied the player with enticing bonuses, rather than cutting him off and offering help.<\/p>\n

The Commission outlined 22 different events that should have raised red flags and forced the casino operator to step in, including the man himself admitting that he had spent too much. The customer deposited and lost \u00a3758,000 (USD$1 million) over a two-year period.<\/p>\n

However, casino staff never followed regulatory protocol, and now they\u2019re paying the price.<\/p>\n

Going Into the Red<\/strong><\/h2>\n

The Swedish-owned, Malta-based company should have recognized the obvious signs of trouble and acted to help the man, according to the gaming regulator. Those red flags included the customer taking five weeks to respond to requests for information about his personal finances. And when the man did provide a payslip, the proof was \u201cnot credible.”<\/p>\n

Even if the information provided was good, the gambler claimed to have a monthly income of \u00a313,000 ($17,223), yet was depositing an average of \u00a345,000 (USD$59,619) per month on the site.<\/p>\n

Though they had obvious cause to stop his losses, 32Red proceeded to offer him bonuses and VIP status to encourage him to keep playing.<\/p>\n

\u201cInstead of checking on the welfare of a customer displaying problem gambling behavior, 32Red encouraged the customer to gamble more \u2013 this is the exact opposite of what they are supposed to be doing,\u201d UK Gambling Commission Executive Director Richard Watson wrote of\u00a0the decision.<\/span><\/p><\/blockquote>\n

The regulator wasn\u2019t able to shed any light on how the customer came up with so much cash to keep gambling.<\/p>\n

Failing to Learn From History<\/strong><\/h2>\n

The online casino is the latest operator to be hit with heavy fines by the gambling commission, as the UK continues its crackdown on operators ignoring consumer protection laws. And while the $2.7 million 32Red penalty is large, it\u2019s not the biggest that\u2019s been handed out in recent years.<\/p>\n

\n

888 Holdings was hit with a $10 million penalty for failing to close a technical loophole which allowed 7,000 self-excluded gamblers to continue losing money. It was the biggest fine ever levied<\/a> to an online casino operator, and the time the Commission noted that \u201csafeguarding customers is not optional.\u201d<\/span><\/p>\n<\/div>\n

Similar charges were made against Sky Bet earlier this year. The company admitted it was embarrassed<\/a> by not only failing to stop self-excluded problem gamblers from playing, but encouraging them with promotional texts and emails. The Gambling Commission handed them a \u00a31 million ($1.4 million) fine\u00a0for that transgression.<\/p>\n

Officials with 32Red say they\u2019ve accepted the penalty and are promising to work hard to \u201cconsolidate and improve business processes.”<\/p>\n","protected":false},"excerpt":{"rendered":"

Online casino operator 32Red has been hit with a hefty fine of \u00a32 million ($USD 2.7 million) for not only failing to help a problem gambler, but also actively encouraging him to keep playing. The UK\u2019s Gambling Commission levied the penalty this week, charging that the Kindred-owned company plied the player with enticing bonuses, rather […]<\/p>\n","protected":false},"author":37,"featured_media":81458,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[62,21,19,13592],"tags":[],"acf":[],"yoast_head":"\n32Red Hit With $2.7 Million Dollar Fine for Enabling Problem Gambler<\/title>\n<meta name=\"description\" content=\"32Red has been hit with a hefty \u00a32 million ($ 2.7 million) fine after the online casino failed to help a problem gambler who deposited $1 million over two years.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"32Red Hit With $2.7 Million Dollar Fine for Enabling Problem Gambler\" \/>\n<meta property=\"og:description\" content=\"32Red has been hit with a hefty \u00a32 million ($ 2.7 million) fine after the online casino failed to help a problem gambler who deposited $1 million over two years.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.casino.org\/news\/32red-hit-with-2-7-million-dollar-fine-for-enabling-problem-gambler\/\" \/>\n<meta property=\"og:site_name\" content=\"Casino.org\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Casino.OrgNews\" \/>\n<meta property=\"article:published_time\" content=\"2018-06-21T21:00:55+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2018-06-21T23:13:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.casino.org\/news\/wp-content\/uploads\/2018\/06\/32Red-Fined-for-Enabling-Gambler.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"630\" \/>\n\t<meta property=\"og:image:height\" content=\"378\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Cort Smith\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@Casino_Org\" \/>\n<meta name=\"twitter:site\" content=\"@Casino_Org\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Cort Smith\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.casino.org\/news\/32red-hit-with-2-7-million-dollar-fine-for-enabling-problem-gambler\/\",\"url\":\"https:\/\/www.casino.org\/news\/32red-hit-with-2-7-million-dollar-fine-for-enabling-problem-gambler\/\",\"name\":\"32Red Hit With $2.7 Million Dollar Fine for Enabling Problem Gambler\",\"isPartOf\":{\"@id\":\"https:\/\/www.casino.org\/news\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.casino.org\/news\/32red-hit-with-2-7-million-dollar-fine-for-enabling-problem-gambler\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.casino.org\/news\/32red-hit-with-2-7-million-dollar-fine-for-enabling-problem-gambler\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.casino.org\/news\/wp-content\/uploads\/2018\/06\/32Red-Fined-for-Enabling-Gambler.jpg\",\"datePublished\":\"2018-06-21T21:00:55+00:00\",\"dateModified\":\"2018-06-21T23:13:24+00:00\",\"author\":{\"@id\":\"https:\/\/www.casino.org\/news\/#\/schema\/person\/20db7dec4c6b349b19992217f9a7df7d\"},\"description\":\"32Red has been hit with a hefty \u00a32 million ($ 2.7 million) fine after the online casino failed to help a problem gambler who deposited $1 million over two years.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.casino.org\/news\/32red-hit-with-2-7-million-dollar-fine-for-enabling-problem-gambler\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.casino.org\/news\/32red-hit-with-2-7-million-dollar-fine-for-enabling-problem-gambler\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.casino.org\/news\/32red-hit-with-2-7-million-dollar-fine-for-enabling-problem-gambler\/#primaryimage\",\"url\":\"https:\/\/www.casino.org\/news\/wp-content\/uploads\/2018\/06\/32Red-Fined-for-Enabling-Gambler.jpg\",\"contentUrl\":\"https:\/\/www.casino.org\/news\/wp-content\/uploads\/2018\/06\/32Red-Fined-for-Enabling-Gambler.jpg\",\"width\":630,\"height\":378,\"caption\":\"Online casino operators are known for offering all kinds of lures for players, but 32Red has now been fined millions for taking that too far and failing to protect a problem gambler. 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