{"id":93124,"date":"2018-11-21T07:00:54","date_gmt":"2018-11-21T15:00:54","guid":{"rendered":"https:\/\/www.casino.org\/news\/?p=93124"},"modified":"2018-11-21T06:27:02","modified_gmt":"2018-11-21T14:27:02","slug":"player-sues-betfred-over-1-7-million-online-jackpot-win-that-wasnt","status":"publish","type":"post","link":"https:\/\/www.casino.org\/news\/player-sues-betfred-over-1-7-million-online-jackpot-win-that-wasnt\/","title":{"rendered":"Player Sues Betfred Over \u00a31.7 Million Online Jackpot Win That Wasn\u2019t"},"content":{"rendered":"

A Betfred<\/a> online casino customer in the UK is suing the bookmaker after it refused to pay out on a \u00a31.7 million ($2.17 million) jackpot \u2018win\u2019, claiming a software glitch voids all pays and plays.<\/p>\n

\"Betfred\"
Andy Green believed he was a millionaire for four days until Betfred broke the bad news. But if the game malfunctioned, as claimed, why isn\u2019t Playtech providing the evidence? (The Sun)<\/figcaption><\/figure>\n

Andrew Green, 52, of Lincolnshire, thought he had hit the big time last January while playing Frankie Dettori\u2019s Magic Seven Blackjack on his mobile phone — a blackjack variation that uses a progressive-slot side-game elements to award big prizes.<\/p>\n

Believing he was suddenly rich, Green immediately extended his overdraft and spent \u00a32,500 celebrating. He was even officially congratulated by Betfred staff, only to be contacted by the company four days later to be told the game had suffered a software malfunction and “no legitimate jackpot win occurred.\u201d<\/p>\n

Where\u2019s The Evidence?<\/strong><\/h2>\n

Green is suing Betfred for \u00a31.7 million, plus interest and legal costs. A preliminary hearing was held at London\u2019s High Court on Monday, during which Green\u2019s lawyer, Peter Coyle, demanded evidence of the game’s malfunction.<\/p>\n

\n

For Betfred, it\u2019s not that simple. The game is licensed from gaming software giant Playtech, which supplies it to numerous online casinos — this is how it is able to offer linked progressive jackpots. Betfred does not have evidence of the glitch and says it has no contractual entitlement to ask Playtech to provide it.<\/p>\n<\/div>\n

Meanwhile, Green has been ramping up pressure on Betfred by talking to media, which are currently hungry for stories that show the gambling industry in a bad light. Last week, he appeared on the BBC 1\u2019s prime-time magazine show, The One Show, to talk about the ordeal, and even managed some tears.<\/p>\n

Media Pressure<\/strong><\/h2>\n

\u201cI think they [Betfred] got a bit of a kicking on the One Show last Wednesday,\u201d Coyle told Gambling Insider<\/em> this week. \u201cI think their form of defense is attack. We were all hoping that a bit of media pressure would lead them to negotiate a way out to reputationally help themselves.<\/p>\n

They\u2019re doing themselves no favors by not paying out to a punter who won in good faith and giving no rationale for doing it. It is surprising, but we\u2019ll get there in the end. We\u2019ll play hardball and won\u2019t give up until we get justice for Andy, who\u2019s been really badly let down.\u201d<\/p><\/blockquote>\n

Recent cases in which gamblers have sued operators over slot malfunctions have generally not gone well<\/a> for the gamblers — although Playtech has yet to provide evidence that this is what actually occurred.<\/p>\n

\u201cUnfortunately — and as Mr Green is aware — a new game release by Playtech, a leading game supplier of ours, suffered a software malfunction in January this year and no legitimate jackpot win occurred,\u201d a Betfred spokesperson told Gambling Insider. <\/em>\u201cGiven that Mr Green is currently exploring his legal options, it would be inappropriate for us to comment further.”<\/p>\n","protected":false},"excerpt":{"rendered":"

A Betfred online casino customer in the UK is suing the bookmaker after it refused to pay out on a \u00a31.7 million ($2.17 million) jackpot \u2018win\u2019, claiming a software glitch voids all pays and plays. Andrew Green, 52, of Lincolnshire, thought he had hit the big time last January while playing Frankie Dettori\u2019s Magic Seven […]<\/p>\n","protected":false},"author":36,"featured_media":93126,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[21,19,60,20,16693],"tags":[],"acf":[],"yoast_head":"\nPlayer Sues Betfred Over \u00a31.7 Million Online Jackpot Win That Wasn\u2019t<\/title>\n<meta name=\"description\" content=\"Betfred customer sues online casino over phantom \u00a31.7 million jackpot. 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