Sometimes things just don’t go as planned, even when you’re playing at one of the most secure online casinos. Maybe your winnings weren’t paid, you can’t access your account or there’s an issue with your bonus. We’re here to help you with any problem you might encounter with our casino partners. Unfortunately though, if the casino isn’t on our list, we won’t be able to help you at this time.

Our dedicated online casino customer service team will speak to any site we have on our books, and help to resolve your issue. Please be aware that we might not be able to solve the problem straight away as it may take some time to investigate. If the casino isn’t listed, check our list of sites to avoid. These casinos have been deemed untrustworthy and not safe for our players.

All players should be able to get honest, expert advice when it comes to online casinos. At Casino.org, we don’t limit that to just choosing a casino – we’re also here to help you if anything goes wrong. Our services are free because we get income from the casinos we list for driving traffic to their sites. Rest assured though, the casinos get no input whatsoever into how our content is produced or what we say.

This way, we can stay 100% independent and offer all our services for free to our players. To find out more, check out our about page.

Submitting a casino complaint doesn’t mean a casino will be automatically added to our list of sites to avoid. Issues can happen at even the best real money sites, but we’re here to help you solve them.

We only add rogue casinos that don’t perform well in our 25-step review process, and those who continuously let their players down, to our list. These casinos have been deemed unsafe for our players and we recommend you avoid playing there. If you are looking for how to report an online casino, head over to the list of sites to avoid and submit via the form.