I’ve been in the food service industry over 20 years. I take food service incredibly seriously. I have seen a good number of Chick-fil-A employees give sincere, warm, friendly service, and that service is fabulous. But, there seems to be a corporate mandate to lay it on with a trowel, and when that happens it comes across as insincere.
]]>Listen, you seem like a well spoken guy; a quality I can certainly appreciate. However, I think you need to step off your high horse and realize that some people do actually value and take their jobs seriously, no matter their perceived (yes perceived) ranking in society. It’s a fast food joint, a convenient chicken sandwich with friendly service…kindly take your order, shove it in your face and move on with life and the bigger first world problems.
]]>why? In Nevada you can not sell a new car on Sunday so what is the problem there?
]]>It’s complicated. Main question: How do we convince them to stay open on Sundays?!
]]>I mean…you know…not that you’re bitter about it, or anything like that…
]]>Last week, I went there for the first time in a few years. The food is good, but the service is mechanically smarmy and servile. I feel like I’m being taken care of by a bunch of Stepford Wives. I honest to god prefer the disaffected broken English service at a below-average McDonalds. Every “thank you” at Chick-fil-A is immediately met with a suspiciously cheerful “My pleasure!” Hogwash. It’s not truly your pleasure, you’re working fast food. And if it really is your pleasure to get me a lemonade refill, I can only imagine that something crazy like two Polynesian Sauces and a diet Arnold Palmer will bring you close to climaxing in the middle of the restaurant. The drive-thru (which had two people stationed outdoors in June in Phoenix, what the hell Chick-fil-A?!) had a setup where the first person would get your name and then everyone else staffing the drive-thru calls you by name like you’re a regular and they’ve seen you a million times. It’s meant to be friendly in a sense of “You’re a name, not a number”, but it comes across as “You’re a name, not a person”.
Meanwhile, if you want to get the Chick-fil-A goodness at home, someone cracked the code. https://www.seriouseats.com/2012/07/the-food-lab-how-to-make-a-chick-fil-a-sandwich-at-home.html
]]>The key is to be able to ignore them while enjoying a chicken sandwich. We are really, really good at ignoring.
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